As published in Inside Business, February 24, 2014.
The Williamsburg nonprofit offers free care to indigent, chronically ill patients, who can visit the brick building at 7151 Richmond Road on Tuesdays and Thursdays. On the other days, staff members make and take patient calls.
The outgoing phone calls are part of a strategy the nonprofit implemented about six years ago that’s rooted in team-based care. With about eight paid staffers and 20 volunteers, the clinic gives every patient a pre-visit, a clinical visit, a post-visit and follow-up phone calls.